Privacy Policy
Last updated: January 1, 2025
1. Introduction
Synaku ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use our Service.
2. Information We Collect
Information you provide
- Account information (name, email address, password)
- Profile information (avatar, bio, preferences)
- Payment information (processed by our payment provider)
- Communications (support requests, feedback)
Information collected automatically
- Usage data (pages visited, features used, timestamps)
- Device information (browser type, operating system, screen size)
- IP address and approximate location
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send transactional communications (account confirmations, security alerts)
- Respond to your requests and provide customer support
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraud
4. Third-Party Services
We may share your information with the following categories of service providers:
- Hosting providers -- for infrastructure and data storage
- Analytics providers -- to understand how the Service is used
- Payment processors -- to handle billing and subscriptions
- Email service providers -- for transactional and marketing emails
- Error tracking services -- to identify and fix bugs
5. Cookies
We use cookies and similar technologies to operate the Service, remember your preferences, and gather analytics. You can manage your cookie preferences through the cookie settings available on our site.
- Necessary cookies -- required for the Service to function
- Analytics cookies -- help us understand usage patterns
- Marketing cookies -- used to deliver relevant advertisements
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it for legal obligations.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete personal data
- Request deletion of your personal data
- Object to or restrict processing of your personal data
- Data portability (receive your data in a structured format)
- Withdraw consent where processing is based on consent
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
10. Children's Privacy
The Service is not directed to children under 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact
If you have questions about this Privacy Policy, please contact us at [email protected].